Terms & Conditions

The term “Vintage Photo Lab”, “we”, “us” and/ or “VPL” will hereby refer to the owners of this website — www.vintagephotolab.com — Vintage Photo Lab Ltd, the limited company registered in the UK under registration number: 08099930 at address: 1B Battledean Road, London, N5 1UX. Vintage Photo Lab own and operate this website, providing bulk photo scanning services. The term “you” refers to the user of this website and by accessing  www.vintagephotolab.com you agree to abide by the terms documented in this policy. You should ensure you have read the entirety of this document before proceeding to use the site and if you do not agree with or understand any of the terms mentioned here in accordance with this document you should immediately cease your use of this site. Any questions regarding the meaning of any item or article detailed in this document should be directed to Vintage Photo Lab Ltd, 1B Battledean Road, London, N5 1UX.These terms form a legal contract between you and Vintage Photo Lab and will govern your access to and use of this site. Vintage Photo Lab withholds the right to change, alter or amend these terms and conditions without notice or approval. Any such change will be presented here along with details of those subsequent changes. Therefore you should always review these terms for any changes.
Payment: We accept payment by Visa, Visa Debit, MasterCard and Maestro credit and debit cards. We also accept payment by direct transfer into our registered bank account or via PayPal. All payments are required at the point of sale and will be confirmed automatically via an automated email notification. Any cancellation requests must be made by email to the email address: info@vintagephotolab.com or in writing to Vintage Photo Lab Ltd, 1B Battledean Road, London, N5 1UX. Any cancellations requested following completion of either a) the collection of the courier collection or b) the completion of the requested service will be at the discretion of Vintage Photo Lab. Only cancellations made prior to the collection of photographs will receive an immediate response and refund of payment. Any costs incurred related to courier arrangements will be deducted from the refund where appropriate. We reserve the right to cancel your order at any given time and refund your payment in full. All payment transactions are handled by Stripe or PayPal, two of the leading payment providers in the UK. We never save or store any of your card payment information and all transactions are encrypted and completed using a secure 128-bit SSL connection.
Intellectual property: All Vintage Photo Lab materials, website content, logos, artwork and images that feature on but not exclusively to the website, purchased media, literature, electronic communications and social media platforms are the sole property of Vintage Photo Lab Ltd. Any reproduction, use, distribution or publication of any of these restricted materials is strictly prohibited without the express written consent of Vintage Photo Lab. Any suggestions, content, ideas, feedback or any other information directed to us via any mechanism including online, via email, telephone or writing remains the express, sole and exclusive property of Vintage Photo Lab and you surrender any contest to ongoing ownership.
Shipping of goods and materials: Vintage Photo Lab Ltd cannot be held liable for any loss or damage to any goods or items in transit between the customer and our premises. Whilst every care will be taken to guard against this we hold no responsibility for the occurrence of these circumstances. We work closely with UPS – United Parcel Services Inc, to ensure to provide the best in class courier service for our customers. No monetary value can be placed on photographs for insurance purposes and thus no claims for compensation resulting from loss, damage or theft will be considered. Vintage Photo Lab Ltd will cooperate to its full potential to assist fully in any such circumstances should this situation arise.
Complaints: In the unlikely event of a customer complaint all communications should be directed to: hello@vintagephotolab.com or in writing to Vintage Photo Lab Ltd, 1B Battledean Road, London, N5 1UX. In any such situations Vintage Photo Lab Ltd will first seek to correct the problem. Any consideration to be made by Vintage Photo Lab Ltd in the form of a refund or costs incurred shall be strictly bound by the maximum value associated with the costs incurred by the customer, with no recourse for any additional level of compensation. Discounts, promotional codes and special offersAny price reductions, promotional codes or special offers related to the services offered by Vintage Photo Lab Ltd on its website or elsewhere remain at the discretion of Vintage Photo Lab Ltd and can be altered, amended and removed at any time without prior notice or consent. Any dispute regarding such an item should be directed to hello@vintagephotolab.com or in writing to Vintage Photo Lab Ltd, 1B Battledean Road, London, N5 1UX.Photographic contentBy agreeing to these terms and conditions, you recognise and agree to full ownership and responsibility for the content of your photographs. The physical documents that make up your photographs remain your property at all times; as do the copyright and ownership of the images themselves. To this end, you are solely responsible for ensuring that these images do not infringe any civil or criminal law. This agreement relieves Vintage Photo Lab Ltd of any copyright infringement and your agreement to the statements held in this document acknowledge to indemnify Vintage Photo Lab Ltd against any legal costs incurred or damages assigned. It is your sole responsibility to ensure you risk no copyright infringement. It is also your agreement to ensure not to include any images of restricted or prohibited nature. This includes content related to and including: hate speech, threatening or pornographic nature, violence, nudity or graphic or gratuitous violence. Anything deemed to relate to these types of image will be reported to the appropriate authorities, including the police. We reserve the right to terminate your contract with us at the earliest opportunity should any of these breaches arise.
Cancellations: Should you wish to cancel an order, following successful completion of the checkout transaction, please contact us within 24 hours in writing at: Vintage Photo Lab, 1B Battledean Road, London, N5 1UX, or by email at  hello@vintagephotolab.com. Depending on the stage of the order process we have reached you may be liable for part, or in some circumstances full, payment for any costs incurred. Vintage Photo Lab will always look to work closely with you during these situations but asks that you appreciate that time and costs may have been incurred and will, at times, need to be recovered.
Cost of service: Vintage Photos Lab Ltd operates on a stripped back service offering allowing you, the customer, to compile a set of photographs to be processed for scanning. This service is designed for photograph sets to be collected in a box equal to or similar in size to an average shoebox. Typically this will number around 1000 photographs. Should this number increase by a ratio of 15% and/ to or a level which Vintage Photo Lab Ltd deem unacceptable, a further payment or part exclusion of excessive photo documents will be enforced. We will inform you of this in writing and work with you to pursue an amicable resolution for both parties.